Contact Us

Please complete the form below with your enquiry and a member of our dedicated team will contact you within 24 hours.



West Mercia Energy
Chapter House South
Abbey Lawn

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Emergency contact details

In the event of either a gas or electricity emergency, please follow the instructions below.

Gas Emergency

0800 111 999 (This is a 24 hour emergency line) If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on 0800 111 999.

Electricity Emergency

Your electricity network operator looks after the safety and security of your electricity supply. In the event of an electrical emergency or power outage you can contact your local operator by calling 105 from a landline phone.

If you do not have access to a landline phone, the direct number for the network operator responsible for your area can be found in a yellow box on the top of any electricity invoices you have received from WME.