COVID - 19: WME remains open for business. For updates check our news page
COVID-19 update following the UK Governments easing of lockdown restrictions on the 4th January 2021 for England, we anticipate that there will continue to be a limited service for siteworks and metering jobs due to social distancing measures, changes to RAMS (Risk Assessments and Method Statements) and reduced engineer availability. Any non emergency works or work for non essential services will be assessed on a case by case basis.
WME is owned by 4 Local Authorities and as such we understand Public Sector Procurement rules, and all our contracts are fully OJEU compliant.
We engage with customers across a wide range of public sector organisations such as Local Authorities, schools, colleges and blue light services and a contract specification is then determined which suppliers can tender for. All responses are subject to a rigorous evaluation which includes key criteria such as quality and price and the successful supplier/s awarded.
Procurement in the UK is governed by a number of regulations and directives under OJEU (Official Journal of the European Union). Publicly funded organisations must also adhere to this legislation to ensure that the money is spent in a way that is fair, open and demonstrates best value.
Where a multi supplier framework is in accessed such as WME’s fixed term, fixed price, gas and electricity framework, a further competition or ‘mini competition’ is required. We are required to get quotes from all suppliers on the framework agreement and evaluate which one offers the customer best value.
In advance of becoming an academy, please contact WME and inform us of your transition date. We can then ensure we complete the relevant paperwork on time. This includes information such as new payment details, contract and VAT declaration forms where applicable. Nothing will change in terms of service that you receive from WME.
MPAN and MPRN are unique reference numbers for your electricity and gas supplies.
MPAN stands for metering point administration number and relates to electricity. It’s also sometimes called a ‘supply number’.
MPRN stands for meter point reference number and relates to your gas supply.
You can find your MPAN on your electricity bill. If you don't have a bill, your energy supplier or the electricity distributor in your area will be able to tell you what it is. You’ll also find your MPRN on your gas bill, or you can get it by calling the National Grid on 0870 608 1524.
A meter serial number often referred to as an 'MSN' is a unique number used to identify your meter. You'll be able to find this on the front of your meter, engraved into the meter box or printed on a sticker attached to the meter box. It usually contains a combination of numbers and letters.
Automatic meter reading, or AMR, is the technology of automatically collecting consumption, diagnostic, and status data from water meter or energy metering devices (gas, electric) and transferring that data to a central database for billing, troubleshooting, and analysing.
A HH meter operator (MOP) is responsible for the installation and maintenance of your meter. They also make sure the communications equipment can send the data to the data collector without any issues.
As the name implies a data collector, collects the data from the meter and passes it over to your energy supplier. This is done automatically and this service can be provided either by your energy supplier or an accredited third-party.
Distribution network operators (DNOs) are companies licensed to distribute electricity in Great Britain by the Office of Gas and Electricity Markets. They are also responsible for allocating MPANs used to identify individual supply points.
Electricity - The UK electricity network is split into regions and each region has a local distribution company.
Gas - The majority of the UK's gas is delivered by Cadent Gas, Northern Gas Networks, SGN or Wales & West Utilities. To find out who supplies your gas call the Meter Point Administration Service on 0870 608 1524.
It is the DNO who you would contact if you have a power cut or if you can smell gas.
kVA refers to kilovolt-ampere and is the unit used to express apparent power. In practical terms your kVA level is a promise from the network to guarantee the provision of a volume of power to your site. Your kVA level is billed per unit so if set too high you could be being charged for excess demand you will never use. Equally if set to low and you are exceeding your kVA, you could be subject to penalty charges.
WME have recently reviewed the kVA of all customers and advised where necessary about changes increasing or decreasing kVA levels.
AMR uses mobile phone technology to collect data and therefore can be subject to losses of signal and service. To aid our bill validation service, WME continue to request meter reads from customers, however on a less frequent basis.
All historic billing can be viewed on your personal online portal MYWME. Login by clicking HERE. Alternatively, you can call and request this information from our customer service team on: 0333 101 4424.