Emergency contact details

Gas Emergencies

0800 111 999 (This is a 24 hour emergency line)

If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on 0800 111 999. This is a national number and is available to all areas.


Electrical Emergencies

There's a new number to call if you have a power cut.
105 is an easy-to-remember number that will put you through to your local electricity network operator - the company that manages the cables, wires and substations that bring electricity into your premises.

Your electricity network operator looks after the safety and security of your electricity supply. In the event of an electrical emergency or power outage you can contact your individual operator by using the emergency contact numbers shown below.

To identify your electricity distributor you’ll need the relevant two digits shown as part of your MPAN on your electricity Invoice or Notification of Charges

MPAN Location

Electricity Supply Number Distributor Emergency/Supply Loss (24 hour)
13 Scottish Power Energy Networks (Manweb) 0800 001 5400
14 Western Power Distribution (Midlands) 0800 678 3105
16 Electricity North West (Norweb) 0800 195 4141
20 Southern Electric Power Distribution(Southern) 0800 072 7282
21 Western Power Distribution(Swalec) 0800 678 3105
22 Western Power Distribution (SWEB) 0800 678 3105
24 Independent Power Networks 0800 013 0849
26 Energetics 0800 804 8688
27 GTC 0800 032 6990